Last Updated: October 14, 2026
Thank you for shopping at gghgfg.shop.
This Return and Refund Policy explains your rights and the procedures relating to order cancellations, statutory withdrawal rights, voluntary returns, refunds, damaged or defective products, and incorrect deliveries.
This policy applies to consumer purchases made through gghgfg.shop, including orders placed by customers in Germany and Austria.
1. Statutory 14-Day Right of Withdrawal
Consumers generally have the right to withdraw from an online purchase within 14 days without giving any reason, subject to applicable legal exceptions.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
If an order contains multiple goods delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
Contact Details:
Company Name: Blomberg Hvid Engineering ApS
Registered Business Address:
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Email: support@gghgfg.shop
Telephone: +45 53 35 56 70
Company Registration Number (CVR): 46615891
You may exercise your right of withdrawal by sending a clear statement by email or post.
You do not need to provide a reason for exercising your statutory right of withdrawal.
2. Voluntary 30-Day Return Policy
In addition to your statutory consumer rights, we offer a 30-day voluntary return period.
You may request a voluntary return within 30 days after receiving your order, including when you change your mind or no longer wish to keep the product.
To request a return, please contact:
Please include your order number and the email address or name used when placing your order.
For voluntary returns, products should be returned in a condition suitable for inspection, together with the accessories and components originally supplied, where reasonably possible.
We will provide return instructions and explain the applicable conditions before you send the product back.
Return shipping costs are covered by us, including returns requested because you changed your mind.
Our voluntary return policy does not restrict or replace your statutory right of withdrawal or your rights regarding defective or non-conforming goods.
3. How to Return a Product
To arrange a return, please contact our customer service team:
Email: support@gghgfg.shop
Please provide:
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Your order number
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Your name and contact email
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The product you wish to return
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Whether you are exercising your statutory withdrawal right or requesting a voluntary return
We will provide the appropriate return instructions, including the applicable return address and arrangements for merchant-paid return shipping.
Our registered business address is not necessarily the designated return processing address.
Please do not assume that the registered business address is the correct return destination.
For statutory withdrawals, you must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw, unless we have agreed to collect the goods.
Contacting customer service to obtain return instructions does not limit your statutory rights.
We will not require customers to pay return shipping costs covered under this policy.
4. Return Shipping Costs
We cover return shipping costs for all eligible returns under this policy.
Statutory Withdrawal
If you exercise your statutory 14-day right of withdrawal, we will cover the return shipping costs, including when you withdraw without giving a reason.
Voluntary 30-Day Returns
If you request a return under our voluntary 30-day return policy, we will cover the return shipping costs, including returns due to a change of mind or personal preference.
Defective, Damaged, or Incorrect Products
If a product is defective, damaged, incomplete, or incorrectly supplied, we will cover the return shipping costs and provide appropriate return instructions.
Return Shipping Arrangements
Please contact us at support@gghgfg.shop to obtain return instructions and the applicable return shipping arrangements.
Where a prepaid return label or merchant-arranged collection is available, we will provide the necessary information.
If another return shipping arrangement is required, please contact us before incurring shipping costs so that we can arrange a suitable merchant-paid return method.
Customers will not be charged return shipping fees for returns covered under this policy.
Your statutory consumer rights remain unaffected.
5. Condition of Returned Products
Under the statutory right of withdrawal, you may inspect and handle the goods to the extent necessary to establish their nature, characteristics, and functioning.
You may be responsible for a reduction in the value of the goods resulting from handling beyond what is necessary for this purpose, as permitted by applicable law.
Where reasonably possible, please include:
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Original packaging
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Accessories and components
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Instruction manuals
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Cables and chargers
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Other items originally supplied with the product
The absence of original packaging alone does not automatically remove your statutory right of withdrawal.
For voluntary returns beyond the statutory withdrawal period, returned products should be in a condition suitable for inspection, with the originally supplied accessories and components where reasonably possible.
Any applicable conditions for voluntary returns will not restrict mandatory statutory consumer rights.
6. Refunds for Statutory Withdrawal
If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you in connection with the relevant purchase, including standard outbound delivery costs where applicable.
Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
For contracts involving physical goods, we may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back, whichever occurs first, unless we have offered to collect the goods.
Refunds will be made using the same means of payment used for the original transaction, unless you have expressly agreed otherwise and do not incur additional fees as a result.
We will not impose additional fees solely for receiving a statutory refund.
Return shipping costs for statutory withdrawals are covered by us.
7. Refunds for Voluntary Returns
For returns accepted under our voluntary 30-day return policy, refunds will be processed after the returned goods have been received and reviewed in accordance with the applicable voluntary return conditions.
Eligible voluntary returns may include returns requested because:
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You changed your mind.
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You no longer want the product.
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The product does not meet your personal preferences.
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You wish to return an eligible item within the voluntary return period.
For eligible voluntary returns, we will refund the amount paid for the returned product, subject to the applicable voluntary return conditions.
Return shipping costs will be covered by us.
We will process approved voluntary return refunds without undue delay following receipt and assessment of the returned goods.
We will inform you if further information is reasonably required to process the return.
This procedure does not affect the refund deadlines or other rights that apply to statutory withdrawals or defective goods.
8. Refund Method
Refunds for statutory withdrawals will be made using the same means of payment used for the original transaction, unless you have expressly agreed otherwise and do not incur additional fees as a result.
Cash on Delivery (COD)
Cash on Delivery is available where offered during checkout.
For orders paid by Cash on Delivery, it may not be technically possible to return the payment through the original collection method.
In such cases, we will arrange an appropriate refund method with you.
Where necessary, we may request bank account details solely for processing the refund.
Any alternative refund method will be agreed upon with the customer.
No additional refund processing fees will be charged.
9. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us:
Where possible, include:
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Your order number
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A description of the issue
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Photographs or videos showing the problem, where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Depending on the circumstances, remedies may include repair, replacement, price reduction, or refund.
We will cover return shipping costs for defective, damaged, incomplete, or incorrectly delivered products.
Your statutory rights regarding defective or non-conforming goods are not limited by the voluntary 30-day return period.
10. Statutory Consumer Guarantee Rights
Consumers in Germany and Austria have statutory rights regarding goods that are defective or do not conform to the sales contract.
These rights apply independently of our voluntary return policy and statutory withdrawal provisions.
If you believe a product is defective or does not conform to the contract, please contact:
We will handle your request in accordance with applicable consumer protection legislation.
Where a return is necessary to resolve a statutory conformity issue, we will cover the applicable return shipping costs.
11. Exceptions to the Statutory Right of Withdrawal
The statutory right of withdrawal may not apply to certain goods or services where an exception is expressly permitted by applicable law.
Examples may include:
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Goods made to the consumer's specifications or clearly personalized
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Goods that deteriorate or expire rapidly
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Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed
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Sealed audio, video, or software products after unsealing
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Certain digital content or services where the legal conditions for loss of the withdrawal right have been fulfilled
An exception will only be applied where permitted by applicable law.
Nothing in this section restricts mandatory statutory consumer rights.
12. Order Cancellation Before Shipment
If you wish to cancel an order before dispatch, please contact us as soon as possible:
Please provide your order number.
We will make reasonable efforts to process the cancellation before shipment.
If the order has already been dispatched, your applicable statutory withdrawal and return rights remain available.
No return shipping costs will be charged to customers for eligible returns under this policy.
13. Cash on Delivery Orders
Customers choosing Cash on Delivery should ensure they are available to receive the shipment and pay the amount displayed during checkout.
If a shipment cannot be delivered or is refused, please contact customer service if you still wish to receive the order.
Cash on Delivery purchases are subject to the same applicable statutory withdrawal rights, voluntary return conditions, and merchant-paid return shipping policy as other eligible purchases.
Refunds for Cash on Delivery orders will be arranged using an appropriate agreed refund method.
Nothing in this section restricts mandatory statutory consumer rights.
14. Exchanges
If you wish to exchange a product, please contact:
Depending on product availability and the circumstances, we may arrange a replacement or provide instructions for returning the original product and placing a new order.
For eligible returns and exchanges arranged under this policy, we will cover the applicable return shipping costs.
Statutory remedies for defective or non-conforming goods remain unaffected.
15. Refund Processing
After receiving a returned product, we may inspect it to identify the order and assess its condition where appropriate.
Once a refund has been issued, the time required for the funds to reach your account may depend on the relevant bank or payment provider.
For statutory withdrawals, we will comply with the applicable legal refund deadlines, including the 14-day reimbursement period and any legally permitted withholding of reimbursement pending return of the goods or evidence of dispatch.
For eligible voluntary returns, refunds will be processed without undue delay following receipt and assessment of the returned products.
Customers will not be charged additional refund processing fees.
Statutory refund deadlines remain unaffected.
16. Model Withdrawal Form
You may use the following form to exercise your statutory right of withdrawal. Use of this form is optional.
To:
Blomberg Hvid Engineering ApS
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Email: support@gghgfg.shop
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Goods: __________________________
Ordered on / Received on: __________________________
Order Number: __________________________
Name of Consumer(s): __________________________
Address of Consumer(s): __________________________
Signature (only if submitted on paper): __________________________
Date: __________________________
17. Statutory Consumer Rights
Nothing in this policy excludes, restricts, or replaces mandatory consumer rights under applicable German, Austrian, Danish, or European Union law.
Where mandatory consumer protection provisions apply, those provisions take precedence.
Our voluntary 30-day return policy and merchant-paid return shipping arrangements are additional benefits and do not reduce any statutory consumer protections.
18. Contact Information
For questions regarding cancellations, withdrawals, returns, refunds, exchanges, or defective products, please contact:
Company Name: Blomberg Hvid Engineering ApS
Responsible Person: Bonnik Blomberg Hvid
Company Registration Number (CVR): 46615891
Registered Business Address:
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Website: https://www.gghgfg.shop/
Email: support@gghgfg.shop
Telephone: +45 53 35 56 70
Our customer service team is available to assist with return requests, statutory withdrawals, refunds, exchanges, and product-related concerns.
This Return and Refund Policy applies to eligible consumer orders placed through gghgfg.shop, including deliveries to Germany and Austria.