Widerrufsrecht
Return and Refund Policy
Last Updated: August 12, 2026
Thank you for shopping at wkboui.shop.
This Return and Refund Policy explains your rights regarding order cancellations, withdrawals, returns, refunds, defective products, and incorrect deliveries.
This policy is intended to apply to consumers purchasing from our online store, including customers located in Germany and other European Union countries.
1. 14-Day Right of Withdrawal
If you are a consumer purchasing goods online, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
If your order contains several products delivered separately, the withdrawal period begins on the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You can contact us at:
Blomberg Hvid Engineering ApS
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Email: support@wkboui.shop
Telephone: +45 53 35 56 70
Company Registration Number (CVR): 46615891
You may send us a clear statement by email informing us that you wish to withdraw from your purchase.
You do not need to provide a reason for your withdrawal.
2. Returning Your Order
After notifying us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your withdrawal.
Unless we provide different return instructions, returns should be sent to:
Blomberg Hvid Engineering ApS
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Before sending a return, we recommend contacting:
Please include your order number and the email address or name used when placing the order.
Contacting us before returning an item helps us identify and process your return but does not limit your statutory withdrawal rights.
3. Return Shipping Costs
For a return made because you have exercised your statutory 14-day right of withdrawal, you are responsible for the direct cost of returning the goods, unless we have expressly agreed to pay these costs.
Our standard shipping to customers is free of charge.
If an item is defective, damaged, or incorrectly supplied due to an error on our part, we will provide appropriate return instructions and, where legally required, cover reasonable return shipping costs.
4. Condition of Returned Products
You are permitted to inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning, similar to how you would inspect a product in a physical retail store.
You may be responsible for any reduction in the value of the goods caused by handling beyond what is necessary to inspect the product.
Where reasonably possible, please return the product with:
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Original packaging
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Accessories
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Manuals
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Components
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Cables and chargers, where applicable
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Any other items originally included with the product
The absence of original packaging alone does not automatically remove your statutory right of withdrawal.
5. Refunds
If you validly exercise your right of withdrawal, we will refund the payments received from you in connection with the relevant purchase.
Refunds will be processed without undue delay and, where required by applicable law, no later than 14 days from the date on which we are informed of your decision to withdraw.
For orders involving physical goods, we may withhold the refund until:
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We have received the returned goods; or
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You provide evidence that the goods have been sent back,
whichever occurs first.
6. Shipping Cost Refunds
Our standard delivery is free of charge, so there is normally no standard outbound shipping charge to refund.
If we offer paid premium or express shipping and you voluntarily choose a delivery method that is more expensive than our least expensive standard delivery option, we are not required to refund the additional premium delivery cost beyond the cost of standard delivery.
7. Refund Method
Where possible, refunds will be made using the same payment method that was used for the original transaction, unless another method is expressly agreed with you and does not result in additional costs to you.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) where available.
Because Cash on Delivery payments are collected at delivery, it may not be technically possible to return funds using the original payment method.
For a refund relating to a Cash on Delivery order, we may ask you to provide appropriate refund information, such as bank account details, so that the refund can be transferred to you.
We will agree on an appropriate refund method that does not impose additional refund fees on you.
8. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
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Damaged during delivery
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Defective
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Incorrect
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Missing important components
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Materially different from the product ordered
please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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Your name
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A description of the problem
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Photos or videos showing the problem, where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
Depending on the circumstances, the remedy may include:
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Repair
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Replacement
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Price reduction
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Full or partial refund
Your statutory rights regarding defective or non-conforming goods are separate from and are not limited by the 14-day right of withdrawal.
9. Statutory Guarantee Rights
Customers in the European Union may have statutory rights relating to defective or non-conforming goods.
These statutory rights exist independently of our voluntary return arrangements and are not restricted by this Return and Refund Policy.
If a product is defective or does not conform to the contract, please contact us at:
We will handle the matter in accordance with applicable consumer protection law.
10. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of products or services where an exception is permitted by applicable law.
Depending on the products sold, these exceptions may include:
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Goods made to the customer's specifications or clearly personalized
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Goods that deteriorate or expire rapidly
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Sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed
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Sealed audio, video, or software products after the seal has been removed
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Certain digital content where performance has begun with the consumer's express consent and acknowledgement of the loss of the withdrawal right
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Certain services that have been fully performed with the consumer's prior consent where legally applicable
An exclusion will only be applied where permitted by applicable law.
11. Order Cancellation Before Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible:
If the order has not yet entered the shipping process, we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may still exercise your applicable statutory right of withdrawal after receiving the goods.
12. Cash on Delivery Orders
Customers who select Cash on Delivery should ensure that they are available to receive and pay for the shipment.
If a Cash on Delivery shipment is refused or cannot be delivered, please contact us if you still wish to receive the order.
Nothing in this section restricts any mandatory statutory rights available to consumers.
13. Exchanges
If you wish to exchange a product, please contact us at:
Depending on stock availability and the circumstances of the return, we may arrange a replacement or ask you to return the original product and place a new order.
This exchange procedure does not affect your statutory consumer rights.
14. Refund Processing
Once we receive your returned product, we may inspect it to confirm its condition and identify the relevant order.
Once a refund has been issued, the time required for the funds to reach your account may depend on your bank or payment provider.
We do not charge customers an additional fee solely for receiving an approved refund.
15. Model Withdrawal Form
If you wish to withdraw from your purchase, you may use the following form. Use of this form is optional.
To:
Blomberg Hvid Engineering ApS
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Email: support@wkboui.shop
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
16. Statutory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any mandatory rights that consumers may have under applicable German or European Union consumer protection law.
Where any provision of this policy conflicts with mandatory consumer protection legislation, the mandatory legal provisions will prevail.
17. Contact Information
If you have any questions about cancellations, withdrawals, returns, refunds, exchanges, or defective products, please contact us:
Blomberg Hvid Engineering ApS
Website: wkboui.shop
Email: support@wkboui.shop
Telephone: +45 53 35 56 70
Company Registration Number (CVR): 46615891
Business Address:
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Standard Shipping: Free Shipping
Payment Method: Cash on Delivery (COD) available