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Shipping Policy
Last Updated: August 12, 2026
Thank you for shopping at wkboui.shop.
This Shipping Policy explains how orders are processed, shipped, and delivered by Blomberg Hvid Engineering ApS.
1. Company Information
Blomberg Hvid Engineering ApS
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Company Registration Number (CVR): 46615891
Website: wkboui.shop
Email: support@wkboui.shop
Telephone: +45 53 35 56 70
2. Free Shipping
We provide free standard shipping on orders placed through wkboui.shop.
There is no additional standard shipping charge for eligible orders.
If we introduce optional premium, express, or special delivery services in the future, any additional charges will be clearly displayed before you place your order.
No additional optional delivery charge will be imposed without your agreement.
3. Shipping Destinations
Delivery availability depends on the destination entered during checkout.
If delivery is available to your address, the applicable shipping option will be displayed during the checkout process.
We reserve the right to restrict delivery to certain locations where shipping is unavailable, legally restricted, or cannot reasonably be provided.
4. Order Processing
Orders are processed after they have been successfully placed and the information required for fulfillment has been received.
For Cash on Delivery orders, we may verify the order or delivery information before dispatch where reasonably necessary.
Orders are generally processed on business days.
Weekends and public holidays may affect order processing.
Once your order has been prepared and dispatched, you may receive a shipping or dispatch confirmation where available.
5. Estimated Delivery Time
The estimated delivery period applicable to your order may be displayed on the product page, during checkout, or in your order confirmation.
Delivery times may vary depending on:
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Delivery destination
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Product availability
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Order processing
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Shipping carrier
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Public holidays
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Weather conditions
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Transportation disruptions
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Other circumstances outside our reasonable control
Where a specific delivery period has been agreed with you, we will make reasonable efforts to deliver within that period.
Where no specific delivery period has been agreed, we will deliver the goods within the period required by applicable consumer protection law.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) where available.
When Cash on Delivery is selected, payment is generally collected when your order is delivered.
Please make sure that:
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Your delivery address is complete and correct
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Your telephone number is accurate
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Someone is available to receive the shipment where necessary
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You are able to make the required payment upon delivery
The total amount payable will be shown before you complete your order.
7. Order Confirmation
After placing an order, you may receive an order confirmation containing information about your purchase.
Please review your order information carefully.
If you notice an error in your:
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Name
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Address
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Telephone number
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Product selection
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Other order information
please contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is dispatched.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Please carefully check your:
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Full name
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Street address
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House or apartment number
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Postal code
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City
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Telephone number
before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Once an order has been dispatched, we may not be able to change the delivery address.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
9. Tracking Information
Where shipment tracking is available, tracking information may be provided after the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the parcel.
The availability and frequency of tracking updates depend on the shipping provider.
If you experience a problem with your tracking information, please contact:
10. Delivery Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur.
Possible causes include:
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High shipping volumes
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Carrier disruptions
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Severe weather
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Public holidays
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Transportation interruptions
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Customs procedures, where applicable
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Incorrect or incomplete delivery information
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Events outside our reasonable control
A carrier delay does not remove or restrict any mandatory consumer rights you may have under applicable law.
If your order has not arrived within the agreed delivery period, please contact us at:
We will investigate the status of your order and take appropriate action.
11. Failure to Deliver Within the Required Period
If an order is not delivered within the agreed delivery period or within the period required by applicable law, you may have rights under applicable consumer protection law.
Where required, you may provide us with an additional reasonable period to complete delivery.
If delivery is still not completed within that additional period, you may be entitled to terminate the purchase contract and receive a refund in accordance with applicable law.
This section does not limit any circumstances in which an additional delivery period is not legally required.
12. Lost Packages
If tracking information indicates an unusual delay or you believe your parcel has been lost, please contact us at:
Please provide:
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Your order number
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Your full name
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Your delivery address
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Any available tracking information
We will investigate the shipment with the relevant delivery provider.
Where the goods are confirmed as lost before delivery to you, we will provide an appropriate remedy in accordance with applicable consumer protection law.
13. Damaged Packages
Please inspect your parcel and products after delivery.
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where appropriate, please provide:
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Your order number
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A description of the damage
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Photos of the damaged product
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Photos of the external packaging
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Photos of the shipping label
This information can help us investigate the issue and provide an appropriate solution.
Depending on the circumstances and applicable law, the solution may include:
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Replacement
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Repair
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Refund
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Another legally appropriate remedy
Your statutory rights regarding defective or damaged products remain unaffected.
14. Incorrect or Missing Products
If you receive:
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The wrong product
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An incorrect quantity
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An incomplete order
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A product with missing components
please contact us at:
Please provide your order number and details of the issue.
We will review the matter and provide an appropriate solution in accordance with applicable law.
15. Refused Cash on Delivery Shipments
If you select Cash on Delivery, please ensure that you are available to receive the shipment.
If a shipment cannot be delivered or is refused, it may be returned to us by the carrier.
If this happens and you still wish to receive the order, please contact us at:
Nothing in this section restricts your statutory right of withdrawal or other mandatory consumer rights.
16. Unclaimed or Undeliverable Packages
A parcel may be returned to us if:
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The delivery address is incomplete
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The address does not exist
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Delivery is repeatedly unsuccessful
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The parcel is not collected where collection is required
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The recipient cannot be identified
If your parcel is returned to us, please contact:
We will review the circumstances and advise you regarding the available options.
17. Risk of Loss or Damage
For consumer orders, responsibility for accidental loss of or damage to the goods will transfer in accordance with applicable consumer protection law.
Where we arrange delivery using a carrier, your statutory rights relating to loss or damage occurring before you receive the goods remain unaffected.
If your order is lost or damaged before delivery, please contact us so that we can investigate the matter and provide the appropriate remedy.
18. Customs, Duties and Import Procedures
Depending on the delivery destination and the origin of the shipment, customs or import procedures may apply.
Where any additional taxes, duties, customs charges, or import fees are payable by the customer, this information will be handled and disclosed in accordance with applicable law.
We will not intentionally impose undisclosed mandatory charges on customers.
For questions relating to a particular order, please contact:
19. Order Changes and Cancellations
If you wish to modify or cancel an order before dispatch, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request if the order has not yet entered the shipping process.
If the order has already been dispatched, it may no longer be possible to stop the shipment.
Consumers may still have a statutory right of withdrawal after receiving the goods, as explained in our Return and Refund Policy.
20. Returns
Shipping-related returns and refunds are handled in accordance with our Return and Refund Policy.
If you wish to exercise your statutory right of withdrawal, report a defective product, or return an incorrect product, please refer to our Return and Refund Policy or contact:
21. Free Standard Shipping
For clarity:
Standard Shipping Cost: FREE
Our standard shipping service does not carry an additional shipping charge to the customer.
If an optional paid delivery method is offered, the applicable price will be clearly shown before the order is submitted.
22. Customer Support
If you have questions about:
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Shipping
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Delivery
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Tracking
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Cash on Delivery
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Delayed shipments
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Lost packages
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Damaged shipments
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Incorrect deliveries
please contact us at:
Please include your order number whenever possible so that we can assist you efficiently.
23. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Our delivery services
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Shipping providers
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Business operations
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Applicable laws
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Regulatory requirements
The current version will be published on this page together with the updated “Last Updated” date.
Changes will not remove mandatory consumer rights relating to orders already placed.
24. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or replace mandatory rights available to consumers under applicable German or European Union consumer protection law.
If any provision of this Shipping Policy conflicts with mandatory consumer protection law, the mandatory legal provisions will prevail.
25. Contact Information
Blomberg Hvid Engineering ApS
Website: wkboui.shop
Email: support@wkboui.shop
Telephone: +45 53 35 56 70
Company Registration Number (CVR): 46615891
Business Address:
Søndergård 12
Nørre Lyndelse
5792 Årslev
Denmark
Postal Code: 5792
Standard Shipping: Free Shipping
Payment Method: Cash on Delivery (COD) available